Aged Care & Disability Care

We work extensively with Australia’s aged care and disability sector and have a deep understanding of the organisational, staff, customer, familial, competitor and policy environment of these sectors.

Over the past 15 years we have delivered many research outcomes for industry from small, independent local providers, to large, national employers and brands.

We have delivered research projects in the areas of:

  • Business strategy including value co-creation
  • Brand awareness and positioning
  • Marketing effectiveness
  • Performance benchmarking including internal and external (national and international)
  • Competitor analysis
  • Customer satisfaction (including customer satisfaction indexes)
  • Waitlist analysis
  • Staff culture and climate research
  • New product development and price sensitivity analysis
  • Value co-creation
  • Program evaluation
  • Policy evaluation (NDIS and CDC impact analysis)
  • Benefit Cost Analysis for green and brownfield investments